General Questions

 Do you offer Live Chat or Phone support?

Yes we do!

To get in touch with one of our Live Chat Specialists, look for the Live Help button located on the top left hand or give us a call to the Toll Free phone number posted in the same spot. We’d love to hear from you.

Where can I see testimonials about your service and products?

You may quickly check our feedback on our eBay store, where we have proudly earned Top-Rated Seller status and more than 10,000 positive feedback from satisfied customers. You’re free to buy from our eBay store, but you’ll get better prices and have the advantage of chat/phone support on our site here.

You can also see a selected number of testemonials on our Customer Reviews page.

Shipping

Which shipping methods are available for free shipping?

We use USPS Priority as a free delivery option which usually delivers your order in 10 to 20 business days.

How long does it take you to ship?

We always ship within 1 business day of receiving cleared payment.

Do you ship internationally?

We ship world-wide, please see shipping rates at the checkout.

Payment method

Which payment methods do you accept?

Chilirambo accepts the following methods of payment:

- Pay Pal
- Credit Cards: Visa Europe Ltd, Visa U.S.A., Inc., Visa Canada Inc, Visa International (c), MasterCard International Incorporated (“MasterCard”), Discover, American Express or other applicable card network.

        

    What is Pay Pal?

    PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal as your payment method is that it offers faster, safer and easier checkouts and shields customer credit card and other financial information from the merchant.

    Products Questions

    Are all the items on your web page in stock?

    Absolutely. In the unlikely event that an ordered item is not in stock we will contact you immediately and offer a refund or a free upgrade to a higher priced but similar item.

    Are your products 100% authentic?

    At the moment we offer non-branded sunglasses until we have brand name sunglasses and watches in stock. Once we have the brand names in stock they are 100% authentic.

    Returns

    I want to return my order. What do I do?

    If there is any flaws with your product, you have 15 days since date of purchase to return the product. Returned items must not be worn, in the state you received them, and in the original packaging. Please see returns terms below.

    If the return is caused by our fault – we will also refund the delivery cost.

    When returning an item, please follow the these steps:

    1. Contact us to get return authorization.
    2. Ship the item back to our warehouse, using a tracking number. The return address is printed on the packing slips.
    3. Keep in mind it can take up to 5-7 business days for your item to reach our warehouse.
    4. Refund / Replacement will be sent the next business day of receiving the item back.
    5. Refund will be made by the same way the payment was accepted: PayPal payments will be refunded to buyer`s PayPal account, Credit card payments will be refunded the buyer`s bank account.

    Return terms

    All purchases, accessories and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.

    All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories

    Do you cover the returned delivery charges?

    Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

    However, if the return is caused by our fault – we will also refund the delivery cost.

    How long before I receive credit for the return?

    Refund / Replacement will be sent the next business day of receiving the item back. Once we receive and inspect the item, assuming there are no problems, we will issue you a full refund immediately.